Placing an order
When you place an order with us, you are making an offer to buy goods.
Once we have taken your order and received payment, we will e-mail you and or call to confirm that we accept your order, confirming that a contract has been made between us.
In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this and there will be no contract between us.
If the goods are not available, we may supply you with substitute goods. If you decide not to accept the substitute goods, you will not have to pay to return them to us.
Delivery charges are individual subject to size weight and distance; the delivery price will be communicated to you at the time of ordering. Whilst we do everything to get parts to you within 3 working days occasionally it could take longer. If parts are on back order delivery can take longer in these case we will advise you of the estimated delivery date. If you have ordered painted panels delivery may take up to 14 working days.
If you don’t receive your goods within 7 days of ordering or they are damaged in transit, please let us know promptly.
Cancellation and Returns
This cancellation and returns policy applies only to consumer contracts, made between us and a natural person who is acting for purposes outside of their business.
This policy does not apply to the painting of panels, which constitutes a separate service from the sale of goods. Where a customer requests this service they agree that, once the painting has commenced, no right to cancel will exist in respect of the service element of the contract. The contract for the sale of the goods themselves will still be cancellable in accordance with the terms below.
You can cancel your contract at any time up to 14 days after delivery. You must do so in writing by email or letter.
You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
If you cancel, you must return the goods to us at your own expense. You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value.
If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this can result in damage or deterioration, you will be liable for costs incurred as a result.
This cancellation policy does not affect your legal rights – for example, if goods are faulty or incorrectly described.
Consumers are entitled to a refund or exchange for Faulty goods reported within 30 days. Goods reported faulty after 30 days are entitled to a repair or replacement during the warranty period.
Business to Business transactions
Business to Business transactions are exempt from the Consumer Contracts (formerly distance selling) regulations. Returns will only be accepted at our discretion and we may charge a restocking fee of up to 25%. We will not accept back any special order item or item supplied from outside the United Kingdom.
All used parts have a 90 day warranty unless stated differently on the invoice. Any part which fails within the warranty period will be exchanged for a like for like part. In the event no such part is available a refund will be issued. This does not affect your statutory rights.
A ‘surcharge’ is a value added to a part because the manufacturer requires the old unit back so they can then recondition and re-use it. You will be informed of a surcharge at the point of quote, order or sale.
You will automatically be charged on a surcharge. Once you have returned the old unit to us, we will then refund you the surcharge.
The only reason for not refunding the surcharge is if there are parts missing on return, or damage to the body or casing. Please ensure your exchange unit meets these criteria before returning an exchange unit.
We require exchange units within 30 days of you receiving the part.
Limitation of Liability
Neither party shall be liable to the other for any indirect or consequential loss (including but not limited to labour charges for the removal and refitting of parts , loss of business, loss of anticipated profits or savings and all other pure economic loss) arising out of or in connection with this Agreement.
Changes to these terms
These terms and conditions were last updated on the 26th July 2016. Previous versions of our terms and conditions may be requested.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.